Quarterly onsite + remote support

Best for organizations with a stable setup that want consistent oversight and a trusted point of contact.

Includes

• Quarterly onsite system walkthrough

• Remote support as needed

• Audio, video, and livestream system oversight

• Networked audio (Dante) and signal-flow review

• Basic documentation and system notes

• Email and phone support during business hours

Good fit if you want:
Fewer surprises, clearer ownership, and confidence that someone is keeping an eye on things.

Monthly onsite + priority support

Designed for organizations where production is mission-critical and volunteer teams rotate frequently.

Includes

• Monthly onsite support visit

• Priority remote support

• Audio, video, livestream, and audio support

• Volunteer training and refreshers

• Ongoing documentation and process cleanup

• Sunday-aware response window

Good fit if you want:
Consistency week to week, confident volunteers, and fewer “last-minute” problems.

Higher-touch support + limited event coverage

For organizations with higher complexity, multiple spaces, or regular special events.

Includes

• Everything in Production Pro

• Increased onsite time as needed

• Limited event or Sunday coverage (by agreement)

• Advanced documentation and system planning

• Proactive review before major events

• Priority scheduling and response

Good fit if you want:
Hands-on partnership, reduced staff stress, and support during critical moments.